PSL Affiliate Program Terms and Conditions:
The affiliate program for InterStorm (Curacao) N.V. brands (the “affiliate program”) is provided by InterStorm (Curacao) N.V. a company bearing registration number 137453, and having its registered address at Van Engelenweg 23, Willemstad, Curacao. The Company is licensed and regulated in virtue of a license numbered # 8048/JAZ2016-003 issued on the 3 March 2016 by [Antillephone N.V.,] holder of licence # 8048/JAZ of the Central Government of the Netherlands Antilles (nowadays Curaçao) and/ or any entity within the same corporate group (hereinafter “The Company” or "we" or "us" or "our")
By completing the affiliate application to the affiliate program and clicking “I have read and agree to the affiliate terms and conditions (the “terms”)” within the registration form, you (hereinafter the “Affiliate”, "you" and "your") hereby agree to participate in the affiliate program and legally abide by all the terms and conditions set out in this agreement. The outlined commission structure in article 20 of this agreement shall be deemed to form an integral part thereof. Company reserves the right to amend, alter, delete or extend any provisions of this agreement, at any time and at its sole discretion, without giving any advance notice to the affiliate subject to the terms set out in this agreement.
You shall be obliged to continuously comply with the terms of this agreement, the general terms and conditions and privacy policies of the websites www.playshangrila.com and www.shangrilavip.com (collectively referred to as the “company websites”), as well as with any other rules and/or guidelines brought forward from time to time. An agreement between The Company and the affiliate shall be coming into effect on the date when the affiliate application is approved by The Company.
1.1 The Company is in the business of marketing, logistical and general support services in connection with remote gaming. The Company is operating the PlayShangriLa Affiliate Program.
1.2 The affiliate maintains and operates one or more websites on the internet (hereinafter collectively referred to as “affiliate website”), and/or refers potential customers to company websites through other channels.
1.3 This agreement governs the terms and conditions which are related to the promotion of The Company websites by the affiliate, whereby the affiliate will be paid a commission as defined in this agreement depending on the traffic sent to The Company’s websites and as subject to the terms of this agreement.
1.4 The definition of the term net revenue can be found within article 20 of the terms. In the case of an introduction of another product, or group of products in the future, the Company The Company reserves the right to use an individual definition of the term net revenue for each product.
Acceptance of an affiliate
2.1 The Company shall evaluate the affiliate application form hereby submitted and shall inform the applicant in writing (email) whether the membership is accepted or not. The Company reserves the right to refuse any registration in its sole and absolute discretion, at any time.
3.1 The affiliate hereby warrants that he/she:
A) is of legal age in the applicable jurisdiction in order to agree to and to enter into an agreement.
B) is competent and duly authorized to enter into binding agreements.
C) is the proprietor of all rights, licenses, and permits to market, promote and advertise company websites in accordance with the provisions of this agreement.
D) will comply with all applicable rules, laws, and regulations in correlation with the promotion of company websites.
E) fully understands and accepts the terms of this agreement.
Responsibilities and obligations of The Company
4.1 The Company shall provide the affiliate with all required information and marketing material for the implementation of the tracking link.
4.2 The Company shall track and record the gaming turnover generated via the tracking links, record the net revenues and the total amount of commission earned via the link, provide the affiliate with commission statistics, and handle all customer services related to the business.
4.3 The Company shall pay the affiliate the amount due depending on the traffic generated subject to the terms of this agreement.
Responsibilities and obligations of The Affiliate
5.1 The affiliate hereby warrants:
A) to use its best efforts to actively and effectively advertise, market and promote company websites as widely as possible in order to maximize the benefit to the parties and to abide by the guidelines of The Company as they may be brought forward from time to time and/or as being published online.
B) to market and refer potential players to company websites at its own cost and expense. The affiliate will be solely responsible for the distribution, content, and manners of its marketing activities. All of the affiliate’s marketing activities must be professional, proper and lawful under applicable laws and must be in accordance with this agreement.
C) to use only a tracking link provided within the scope of the affiliate program, otherwise, no warranty whatsoever can be assumed for proper registration and sales accounting. Also, not to change or modify in any way any link or marketing material without prior written authorization from The Company.
D) to be responsible for the development, the operation, and the maintenance of its website as well as for all material appearing on its website.
E) to comply with all advertising guidelines and legislation in the relevant markets
5.2 The Affiliate hereby warrants
A) that it will not perform any act which is libelous, discriminatory, obscene, unlawful or otherwise unsuitable or which contains sexually explicit, pornographic, obscene or graphically violent materials.
B) that it will not actively target any person who is under the legal age for gambling.
C) that it will not actively target any jurisdiction where gambling and the promotion thereof is illegal.
D) that it will not generate traffic to The Company websites by illegal or fraudulent activity, particularly but not limited to by:
I. Sending spam. This includes all formats of spam, including but not limited to: Email marketing, SMS marketing, and direct mail marketing. The definition of spam is under Company’s sole and absolute discretion, an currently is that when sending out affiliate communication, all leads have to follow the direct marketing guidelines and laws in the geographical area and the opt-in and unsubscribe processes are following these guidelines and laws.
II. Incorrect meta tags.
III. Registering as a player or making deposits directly or indirectly to any player account through his tracker(s) for its own personal use and/or the use of its relatives, friends, employees or other third parties, or in any other way attempt to artificially increase the commission payable or to otherwise defraud The Company. Violation of this provision shall be deemed to be fraud and give The Company right to terminate the agreement with immediate effect, to close any related affiliate accounts and to retain any earnings of an affiliate who is found to violate this point.
IV. Popups, popunders and cookie dropping. This includes but is not limited to popups, popunders and dropping customer cookies. If you have media sources/websites that do not contain libelous, discriminatory, obscene, unlawful or otherwise unsuitable material and you are planning pop ads campaigns, pre-approval from the affiliate team is required in all cases.
V. Matched Betting and Arbitrage Betting. The affiliate must not promote our brand in connection with Matched Betting and Arbitrage Betting; Any method of betting or wagering which is intended to give players a guaranteed win with no risk, including but not limited to the use of free bets.
E) that it will not present affiliate website in any way that might evoke any risk of confusion with the Company websites and/or The Company and/or convey the impression that the affiliate website is partly or fully originated from the Company.
F) with exception of the marketing materials as may be forwarded by The Company and/or made available online through the website https://www.pslaffiliates.com the affiliate may not use “InterStorm (Curacao) N.V.”, “PlayShangrila”, ”ShangrilaVIP” or other terms, trademarks and other intellectual property rights that are vested in The Company unless the Company consents to such use in writing.
G) that it will not purchase, attempt to register, or register keywords, search terms or other identifiers for use in any search engine, portal, sponsored advertising service or other search or referral service which are identical or similar to any of the Company’s websites and trademarks, trade names or otherwise include the words “PlayShangrila”, “ShangrilaVIP” or variations thereof.
H) that it will not use any of the Company websites’ trademarks, trade names or variations that are confusingly similar, in affiliate URLs. Brand names may not be used in a derivative URL or subdomain.
I) Limitations of URLs
The use of Shangrila and PlayShangrila brand names, including without limitation Shangrila, PlayShangrila, playshangrila.com, Playshangrila Casino or similar or any variation of these names or any use of any words that are confusingly similar, in affiliate URLs is restricted. Brand name may not be used in a derivative URL or Subdomain. Examples:
www.yoursite.com/playshangrila.html – ALLOWED
Playshangrila.yoursite.com – NOT ALLOWED
http://www.yoursitePlayshangrila.com/ – NOT ALLOWED
K) We may reject your application or terminate this Agreement with immediate effect, if we determine, in our sole discretion, that your marketing methods (including websites, emails, applications, all as indicated in your application) (collectively the "Affiliate Websites") are not suitable for any reason, including, but not limited to, inclusion of content on your Affiliate Websites that we deem is in any way unlawful, harmful, threatening, defamatory, obscene, harassing, or racially, ethnically or otherwise objectionable, which by way of example only, might mean that it contains (i) sexually explicit, pornographic or obscene content (whether in text or graphics), (ii) speech or images that are offensive, profane, hateful, threatening, harmful, defamatory, libellous, harassing or discriminatory (whether based on race, ethnicity, creed, religion, gender, sexual orientation, physical disability or otherwise), (iii) graphic violence, (iv) politically sensitive or controversial issues or (v) any unlawful behaviour or conduct. Similarly, we shall reject your application or terminate this Agreement if we determine, in our sole discretion, that any of your Affiliate Websites are designed to appeal to minors.
We shall reject your application or immediately terminate this Agreement if we deem, at our sole discretion, that any of your Affiliate Website(s) are designed to distribute or promote any spyware, adware, trojans, viruses, worms, spybots, keyloggers or any other form of malware.
You undertake to comply with all applicable laws related to the fight against bribery and corruption and shall not offer, promise, give, authorize, solicit or accept any undue pecuniary or other advantage related to any prospective leads, players, commissions or otherwise. We shall reject your application or immediately terminate this Agreement if we determine, in our sole discretion, that any of your activities do not fully comply with our anti bribery and corruption Policy.
The Company reserves the right to perform background checks on you and request any relevant documentation, for any reason, including (but not limited to) any investigation into your identity, personal history, registration details, such as name, address and age and your financial transactions and financial standing.
You shall have no right to appeal any decision by the Company to reject your application.
Any infringement of the above guidelines shall be considered to be a breach of the Affiliates Terms and Conditions
6.1 The Company agrees to pay the affiliate a commission based on the net revenue generated from new customers referred by the affiliate’s website and/or other channels. New customers are those customers of the Company who do not yet have and have not had anaccount with any Company website and who access the affiliate website via the tracking link and who properly register and make real money transfers at least equivalent to the minimum deposit into their the Company account. The commission shall be deemed to be inclusive of value added tax or any other tax if applicable.
6.2 The commission shall be a percentage of the net revenue in accordance with what is set out in the commission structures for the particular product. The calculation is product specific and it is set out in every product-specific commission structure. The Company’s measurements and calculations in relation to the number of the relevant net revenue figures shall be the sole and authoritative tool and shall not be open to review or appeal.
6.3 The commission is calculated at the end of each month and payments shall be performed by the fifth day of each calendar month, provided that the amount due exceeds €100 . If the balance due is less than the minimum threshold, it shall be carried over to the following month and shall be payable when the accrued balance exceeds the minimum threshold.
6.4 Payment of commissions shall be made as per the payment method is chosen by the affiliate in the affiliate account. If an error is made in calculating the commission, the Company reserves the right to correct such calculation at any time and will immediately pay out underpayment or reclaim overpayment made to the Affiliate.
6.5 Acceptance of payment by the Affiliate shall be deemed to be full and the final settlement of the balance due for the period indicated.
6.6 If the Affiliate disagrees with the balance due as reported, it shall within a period of thirty (30) days send an email to the Company to email@example.com and indicate the reasons for such dispute. Failure to send an email within the prescribed time limit shall be deemed to be considered as an irrevocable acknowledgment of the balance due for the period indicated.
6.7 the Company may delay payment of any balance to the affiliate for up to one hundred and eighty (180) days, while it investigates and verifies that the relevant transactions comply with the provisions of the terms.
6.8 No payment shall be due when the traffic generated is illegal or contravenes any provision of these terms.
6.9 The Affiliate agrees to return all commissions received based on fraudulent or falsified transactions, plus all costs for legal causes or actions that may be brought against the affiliate to the fullest extent of the law.
6.10 For the sake of clarity the parties specifically agree that upon termination of this agreement by either party, the affiliate shall no longer be entitled to receive any payment whatsoever from the Company, provided that payments already due (earned and unpaid commissions) shall be paid out.
6.11 At the sole discretion of the Company the affiliate may be given the opportunity to restructure its commission structure. Examples of alternative revenue sources could include a cost per acquisition model or hybrid model. Once an affiliate opts to accept The Company’s offer for a different revenue structure to the standard commission structure outlined in article 20, then the affiliate is aware and hereby agrees and understands that the new proposed revenue structure shall replace his existing commission structure in its entirety. Notwithstanding the above, all the affiliate’s obligations assumed under this present agreement will still continue to apply to the affiliate up until the termination of this agreement and thereafter in accordance with the terms and conditions contained in this agreement.
6.12 The affiliate shall be exclusively responsible for the payment of any and all taxes, levies, fees, charges and any other money payable or due both locally and abroad (if any) to any tax authority, department or other competent entity by the affiliate as a result of the revenue generated under this agreement. The Company shall in no manner whatsoever be held liable for any amounts unpaid but found to be due by the affiliate and the affiliate hereby indemnifies The Company in that regard.
6.13. Neither you nor your relatives are eligible to become players and should you or they do so you will not be eligible to receive the commission and such attempt on your part shall be considered a fraudulent act against the Company. For this purpose, the term "relative" shall mean any of the following: spouse, partner, parent, child or sibling;
6.14. The number of leads or accounts per individual household computer is strictly limited to one.
7.1 This agreement may be terminated by either party by giving a written notification to the other party given by an email to the e-mail address registered in the system.The Affiliate is solely responsible for marinating an updated e-mail in the system and reading the e-mails received;
7.2 The contracting parties hereby agree that upon the termination of this agreement:
A) the affiliate must remove all references to The Company and/or its brands (including brands of its subsidiary companies) and/or The Company websites from the affiliate’s websites and/or other marketing channel and communications, irrespectively of whether the communications are commercial or non-commercial.
B) all rights and licenses granted to the affiliate under this agreement shall immediately terminate and all rights shall revert to the respective licensors, and the affiliate will cease the use of any trademarks, service marks, logos and other designations vested in The Company.
C) the affiliate will be entitled only to those earned and unpaid commissions as of the effective date of termination; however provided, the Company may withhold the affiliate’s final payment for a reasonable time to ensure that the correct amount is paid. The affiliate will not be eligible to earn or receive commissions after this date.
D) if this agreement is terminated by the Company on the basis of the Affiliate’s breach of terms or applicable laws, the Company shall be entitled to withhold the affiliate’s earned but unpaid commissions as of the termination date as collateral for any claim arising from such breach. It is further specified that termination by the Company due to a breach by the affiliate of any of the clauses in this agreement shall not require a notice period and such termination shall have an immediate effect upon simple notification by the Company to the affiliate.
E) the Affiliate must return to the Company any and all confidential information (and all copies and derivations thereof) in the affiliate’s possession, custody, and control.
F) the Affiliate will release The Company from all obligations and liabilities occurring or arising after the date of such termination, except with respect to those obligations that by their nature are designed to survive termination. Termination will not relieve the affiliate from any liability arising from any breach of this agreement, which occurred prior to termination and/or to any liability arising from any breach of confidential information even if the breach arises at any time following the termination of this agreement. The affiliate’s obligation of confidentiality towards The Company shall survive the termination of this agreement.
8.1 the affiliate expressly acknowledges and agrees that the use of the internet is at its risk and that this affiliate program is provided “as-is” and “as available” without any warranties or conditions whatsoever, express or implied. No guarantee is made that it will make access to its website possible at any particular time or any particular location.
8.2 The Company shall in no event be liable to the affiliate or anyone else for any inaccuracy, error or omission in, or loss, injury or damage caused in whole or in part by failures, delays or interruptions of The Company websites or the affiliate program.
9.1 the affiliate agrees to defend, indemnify and hold the Company and its affiliates, successors, officers, employees, agents, directors, shareholders, and attorneys, free and harmless from and against any and all claims and liabilities, including reasonable attorneys’ and experts’ fees, related to or arising from:
A) any breach of the affiliate’s representations, warranties or covenants under this agreement.
B) the affiliate’s use (or misuse) of the marketing materials.
C) all conduct and activities occurring under the affiliate’s user id and password.
D) any defamatory, libelous or illegal material contained within the affiliate’s website or as part of the affiliate’s information and data.
E) any claim or contention that the affiliate’s website or the affiliate’s information and data infringe any third party’s patent, copyright, trademark, or other intellectual property rights or violate any third party’s rights of privacy or publicity.
F) third party access or use of the affiliate’s website or to the affiliate’s information and data.
G) any claim related to the affiliate website.
H) any violation of this agreement.
9.2 The Company reserves the right to participate, at its own expense in the defense of any matter.
10.1 The Company may refuse any player or close a player’s account if it is necessary to comply with The Company’s policy and/or protect the interest of The Company.
10.2 The Company may refuse any applicant and/or may close any affiliate’s account if it is necessary to comply with The Company’s policy and/or protect the interest of the Company. If the affiliate is in breach of this agreement or the Company’s terms or other rules, policies and guidelines of the Company, the Company may besides closing the affiliate’s account take any other steps at law to protect its interest.
Governing law & jurisdictions
11.1 this agreement shall be governed and construed in accordance with the laws of Curaçao and any action or dispute relating to this agreement must be brought in Curaçao and the affiliate irrevocably consents to the exclusive jurisdiction of the Curaçao courts. The Company, without waiving any other remedy, may seek from any court in the world injunctive relief and or any interim or provisional relief that is necessary to protect the rights or property of the Company.
12.1 the affiliate may not assign this agreement, by operation of law or otherwise, without obtaining the prior written consent of The Company. In the event that the affiliate acquires or otherwise obtains control of another affiliate of the company, then accounts will coexist on individual terms.
12.2 The Company may assign this agreement, by operation of the law or otherwise, at any time without obtaining the prior consent of the affiliate.
13.1 The Company’s failure to enforce the affiliate’s adherence to the terms outlined in this agreement shall not constitute a waiver of the right of The Company to enforce said terms at any time.
14.1 neither party shall be liable to the other for any delay or failure to perform its obligations under this agreement if such delay or failure arises from a cause beyond the reasonable control of and is not the fault of such party, including but not limited to labor disputes, strikes, industrial disturbances, acts of god, acts of terrorism, floods, lightning, utility or communications failures, earthquakes or other casualties. If a force majeure event occurs, the non-performing party is excused from whatever performance is prevented by the force majeure event to the extent prevented. Provided that, if the force majeure event subsists for a period exceeding thirty (30) days then either party may terminate the agreement without notice.
Relationship of the parties
15.1 nothing contained in this agreement, nor any action was taken by any party to this agreement, shall be deemed to constitute either party (or any of such party’s employees, agents, or representatives) an employee, or legal representative of the other party, nor to create any partnership, joint venture, association, or syndication among or between the parties, nor to confer on either party any express or implied right, power or authority to enter into any agreement or commitment on behalf of (nor to impose any obligation upon) the other party.
Severability / waiver
16.1 whenever possible, each provision of this agreement shall be interpreted in such a manner as to be effective and valid under applicable law but, if any provision of this agreement is held to be invalid, illegal or unenforceable in any respect, such provision will be ineffective only to the extent of such invalidity, or unenforceability, without invalidating the remainder of this agreement. No waiver will be implied from conduct or failure to enforce any rights and must be in writing to be effective.
17.1 all information, including but not limited to business and financial, lists of customers and buyers, as well as price and sales information and any information relating to products, records, operations, business plans, processes, product information, business know-how or logic, trade secrets, market opportunities and personal data of The Company shall be treated confidentially. Such information must not be used for own commercial or other purposes or divulged to any person or third party neither direct nor indirectly unless the prior explicit and written consent of The Company this provision shall survive the termination of this agreement.
17.2 the affiliate obliges himself not to use the confidential information for any purpose other than the performance of its obligations under this agreement.
Changes to this agreement
18.1 The Company reserves the right to amend, alter, delete or add to any of the provisions of this agreement, at any time and at its sole discretion, without giving any advance notice to the affiliate subject to the terms set out in this agreement. Any such changes will be published on www.pslaffiliates.com.
19.1 nothing contained in this agreement will grant affiliate any right, title or interest in the trademarks, trade names, service marks or other intellectual property rights [hereinafter referred to simply as ‘marks’] of company or The Company At no time during or after the term will affiliate attempt or challenge or assist or allow others to challenge or to register or to attempt to register the marks of company or The Company (including its group companies). Provided also that affiliate shall not register nor attempt to register any mark or website domain which is identical or similar to any mark which belongs to company or The Company (including its group companies).
Commissions are paid out as a percentage of the net revenue combined from sports book, live casino and casino or any other revenue generating product or service.
The Net Revenue (applying to all products) is defined as:
Net Revenue = Bets – winnings – 20% admin fee* – paid bonuses** – transaction costs & chargebacks – jackpot contribution - applicable gambling taxes and VAT.
For avoidance of doubt, the Net Revenue does not include any of the following: any credits, bonus, bonus points or other promotional amounts given to players, any returned transactions or any uncollectible (or refunded) revenue attributable to a player (including chargebacks, 'preventative' chargebacks or in settlement of any claims involving a player), any third party fees (including payment processing fees, any end-user verification and validation fees, software royalties and any game content fees) attributable to a player, any licensing fees, applicable gaming taxes, value added taxes, duties or similar mandatory payments imposed by any authority having jurisdiction over the Company or player;
For avoidance of doubt, the Company shall be under no obligation to pay any commissions with respect to players which were blocked or suspended by the Company for any reason (including for reasons of fraud or any failure to validate the end-user account). However, the Company may deduct from Net Revenue any or all charges or expenses attributable to blocked or suspended players.
***the net revenue share percentage is determined by the amount of net revenue generated by depositing customers referred by the affiliate within the month the commission is paid for.
Monthly Net Revenue Revenue Share:
0 - 4,999 EUR 25%
5,000 - 9,999 EUR 30%
10,000 -14,999 EUR 35%
15,000 EUR or more 40%
The amount of commission earned when reaching a tier will apply to all customers, also those referred to reach that tier.
* the admin fee is a value which contains the license fee, game provider fee and platform fee.
** bonuses, in this case, means paid bonuses to the customer, not granted bonuses. The difference is that a paid bonus is a type of bonus money where the customer has actually reached the wagering requirement and/or has received the funds on his/her real money wallet.
*** the gambling tax is monies paid in the form of betting duties or taxes payable by the operator to the authorities, not including corporate income tax or equivalent. The gambling tax does solely apply to revenues being generated from within the relevant jurisdictions and will be charged at the given rate of taxation of the respective gambling authorities.
All casino and sportsbook games are provided by InterStorm (Curacao) N.V., a company bearing registration number [137453,] and having its registered address at [Van Engelenweg 23, Willemstad, Curacao. InterStorm (Curacao) N.V.] is licensed and regulated in virtue of a license numbered [# 8048/JAZ2016-003] issued on the 3 March 2016 by [Antillephone N.V.,] holder of licence [# 8048/JAZ] of the Central Government of the Netherlands Antilles (nowadays Curaçao).
The website is operated and managed by InterStorm (Malta) Ltd, a company bearing registration number [C 72665], and having its registered address at Villa Seminia, 8, Sir Temi Zammit Avenue, Ta’ Xbiex XBX 1011, Malta. InterStorm (Malta) Ltd is licensed and regulated in virtue of a [Class 1/4] license numbered [MGA/CL1/1197/2016] issued on the 24 January 2017 by the [Malta Gaming Authority (www.mga.org.mt).]